Info From Trading Standards

[Reference: C3808 Trading Standards advice]
The following is from Trading Standards
It has been reported in the Coal Aston area on the Wednesday 27th April that there may be workmen knocking door to door persuading residents to have roofing work done on their homes; The Council’s Trading Standards Service has received numerous complaints recently about firms which cold-call/provide leaflets claiming moss needs cleaning from roofs to prevent damage. They then offer to treat the tiles with a chemical which they claim improves waterproofing and prevents moss from growing back.

But there is no evidence that roof coatings are beneficial and the use of high-pressure hoses to clean the roof can actually damage tiles and force water in to the roof space. You may be tempted by a very low quote but the price may rise when the job starts. The work may be unnecessary and the quality poor.

Reputable companies do not usually advertise for business by calling at your home uninvited and will not visit unless you ask them to. They’ll also explain your consumer rights which rogue traders will not do. If goods or services cost you more than £35 you have cancellation rights to end the contract within seven-days. If you’re not given a written notice explaining your cancellation rights the contact is unenforceable. The trader is committing a criminal offence and you do not have to pay.

If you have a complaint about such an issue you can call Government-funded advice service Consumer Direct on 08454 04 05 06. If you’re threatened or intimidated call the police on 0345 123 33 33 or in an emergency dial 999

Derbyshire Trading Standards Service can help you find honest and reliable traders with our Trusted Trader scheme. All the businesses who sign up with us have been checked out by our trading standards team so you know you’ll be in safe hands.

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